Privacy Policy

This privacy policy sets out how Delphini Charms uses information that you provide when you shop on this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this policy and you should check this policy from time to time to ensure that you are happy with any changes.

We know that by shopping with Delphini Charms, you’ve placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here’s how we will and, more importantly, will not use the personal information you give us.

1) Information Collection

When you shop with us on this website you will submit your personal information. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection legislation.

2) What we collect and why

The information we gather from customers helps us to continually improve the service we offer to our customers.

When you shop with us, there are different ways we gather information about you:

a) We keep a record of your purchases with us.
b) We keep a record of any e-mail correspondence you send us.

3) How we use your personal information

All the information we collect via this website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

a) Dealing with orders and accounts for the supply of our goods and services.
b) Allowing us to comply with any requirements imposed on us by law or court order.

4) Information Sharing

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so.

5) Data retention

We will only keep and or maintain information about an individual for as long as is necessary in providing our products and services or for compliance with a legal or regulatory obligation.

This means we will only keep information that is necessary to keep so that we can sufficiently deal with administrative issues, queries, refunds and or for compliance with legal reasons; usually we will keep information for a minimum retention period of 7 years, after providing a product or service.

6) Your Rights

You have a number of rights relating to the information we hold and these rights include but are not limited to:
a) A copy of the personal information we hold;
b) Rectify information, if it is inaccurate or incomplete;
c) Request the deletion or removal of your personal data where there is no compelling reason for its continued processing;
d) Object to certain uses of your personal information;
e) Withdraw any permission you may have previously provided; and
f) Complain at any time if you are not satisfied with our use of such information.

If you have any questions or concerns, you may contact us using the contact form on this website or email me directly at

Alternatively you may write to:

Delphini Charms, 21 Bransgore Avenue, Havant, Hampshire, PO9 4BH